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Shipping

Australian Shipping

For our Australian customers, a range of shipping options are available which vary depending on how quickly you would like to receive your products. Simply select Standard, Express or Courier delivery at the checkout. You can check the status of your order at any time on your
account page.  A summary of shipping options can be seen below:

 

Please note:

     ♦ Standard & Express – Australia Post do not require a signature on delivery.
     ♦ Courier – DHL do require a signature on delivery.
     ♦ Working days: a’qto dispatches orders on Monday to Friday. Please take this into account when placing orders over the weekend. 

  

New Zealand Shipping

For our New Zealand customers, a range of shipping options are available which vary depending on how quickly you would like to receive your products. Simply select Standard or Express delivery at the checkout. You can check the status of your order at any time on your account page.  A summary of shipping options can be seen below:

 


Please note:

     ♦ Standard – DHL Global Mail does not require a signature on delivery.
     ♦ Express – DHL Courier requires a signature.
     ♦ Working days: a’qto dispatches orders on Monday to Friday, please take this into account when placing orders over the weekend. 

 

International Shipping - Worldwide

For our international customers, a range of shipping options are available which vary depending on how quickly you would like to receive your products. Simply select ‘Standard’ or ‘Express’ delivery at the checkout. You can check the status of your order at any time on your account page.  A summary of shipping options appears below:

 

Please note:

     ♦ The currency shown during Checkout is based upon the delivery address that you enter at checkout.
     ♦ If you have a shipping address that is outside of the countries/continents defined in the table above, then ‘’Rest of the World’’ shipping fees will apply.
     ♦ Customs & Duty Charges: International orders may be subject to local charges. Any customs or import duties are charged once the parcel reaches its destination country.These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. a'qto cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges, your parcel may be abandoned and a'qto will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
     ♦ a’qto dispatches orders on Monday to Friday, please take this into account when placing orders over the weekend.