Returns And Exchanges

Australian Returns

Returns Policy

Ordering with a'qto is Easy & Risk Free!

a'qto is focused on service at every step with our clients- if you receive products that you are unhappy with for any reason, simply return it to us within the time frame listed below, in the condition that you received it and we will happily exchange or refund*. We will also ship your exchange request back to you, for Free!

*Refunds not applicable on sale items unless the product is faulty or the incorrect product is sent.

Exchanges (full price items) -100 days from date of purchase

Exchanges (sale items) -100 days from date of purchase

Refunds (full price items^) - 100 days from date of purchase

Feel confident, a'qto takes the risk out of ordering!

Returns Process

If for any reason you would like to return your product to us please follow the simple steps below:

1.  Please send us an email at customerservice@aqtocycling.com  outlining the issue and we will send you a RA number . Please enclose a copy of your invoice with the RA number and your merchandise.  To check if your exchange items are in stock, just jump on the website and make sure your size is available.

2. Pack the product with your invoice in a secure package or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel, in their original packaging in it it's original condition as we are not able to accept them if damaged.

3.  Return to our address is:

a'qto Returns
GPO Box 2677
Melbourne, VIC, 3001

For security and peace of mind, we strongly suggest insured registered post as a'qto is not liable for lost return parcels.

4. Once received, we will inspect and process the goods within 24 hours to ensure you receive your exchange/refund as quickly as possible. a'qto will then gladly cover the cost of shipping your new product.

Faulty Returns Needing Repair

If you have a faulty item that you would like repaired, please follow the simple steps of a normal return as shown above.

Please make sure you provide us with a description of the fault. 

Once received, we will inspect and send the goods onto manufacturer. The manufacturer will then issue a refund or repair the goods. We aim to have your refund processed within 24 hours of receiving; however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed.

Please allow approximately two weeks for the processing of your faulty return once received. We will keep you informed and once returned to us by the manufacturer, we will post the item back to you the same day.

If an order is deemed faulty, we will gladly reimburse the return postage up to a total of $10.00. This includes postage only; packaging is at an additional cost to you. For further in depth information on warranties and faulty items, please contact our customer service team.

Return Terms and Conditions

All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). When trying on footwear we advise using a clean surface as shoes with marked or dirty soles may not be accepted for return. Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

a'qto returns department operates Monday-Friday. Once your order is received in our warehouse, we will inspect and process the goods within 24 hours. We will inform you by email when your transaction is being processed. .

Please note that NO Returns or Exchanges can be made in person at the warehouse. Please contact customer service if you have special requirements regarding this.

a'qto cannot accept COD deliveries.

Please note that if you are wanting to exchange or return boxed goods, they must be returned to a'qto in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.

Due to hygiene reasons, a'qto is not able to do an exchange or refund on underwear.

Cycling kit, jerseys and bib shorts can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. Please note that all cycling kit that is sold in a set must be returned in a set. We recommend trying on cycling kit over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.

Gift cards and promo codes cannot be applied to exchanges. If you are wanting to use a gift card or promo code, please place a new order through the website and return your original items for refund (excludes sale items).

Returns address:
GPO Box 2677
Melbourne, VIC, 3001

If you have any further questions, please contact customer service on:

Email: CustomerService@aqtocycling.com

Phone:  +61 410 651 573

International Returns

Returns Policy

Ordering with a'qto is Easy & Risk Free!

a'qto is focused on service at every step with our clients- if you receive products that you are unhappy with for any reason, simply return it to us within the time frame listed below, in the condition that you received it and we will happily exchange or refund*. We will also ship your exchange request back to you, for Free!

*Refunds not applicable on sale items unless the product is faulty or the incorrect product is sent.

Exchanges (full price items) -100 days from date of purchase

Exchanges (sale items) -100 days from date of purchase

Refunds (full price items^) - 100 days from date of purchase

Feel confident, a'qto takes the risk out of ordering!

Returns Process

If for any reason you would like to return your product to us please follow the simple steps below:

1.  Please send us an email at customerservice@aqtocycling.com  outlining the issue and we will send you a RA number . Please enclose a copy of your invoice with the RA number and your merchandise.  To check if your exchange items are in stock, just jump on the website and make sure your size is available.

2. Pack the product with your invoice in a secure package or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel, in their original packaging in it it's original condition as we are not able to accept them if damaged.

3.  Return to our address is:

a'qto Returns
GPO Box 2677
Melbourne, VIC, 3001

For security and peace of mind, we strongly suggest insured registered post as a'qto is not liable for lost return parcels.

4. Once received, we will inspect and process the goods within 24 hours to ensure you receive your exchange/refund as quickly as possible. a'qto will then gladly cover the cost of shipping your new product.

Faulty Returns Needing Repair

If you have a faulty item that you would like repaired, please follow the simple steps of a normal return as shown above.

Please make sure you provide us with a description of the fault. 

Once received, we will inspect and send the goods onto manufacturer. The manufacturer will then issue a refund or repair the goods. We aim to have your refund processed within 24 hours of receiving; however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed.

Please allow approximately two weeks for the processing of your faulty return once received. We will keep you informed and once returned to us by the manufacturer, we will post the item back to you the same day.

If an order is deemed faulty, we will gladly reimburse the return postage up to a total of $10.00. This includes postage only; packaging is at an additional cost to you. For further in depth information on warranties and faulty items, please contact our customer service team.

International Exchange Shipping

International exchanges will be charged a re-shipping fee. By returning your goods for exchange, you are agreeing to payment of these charges. This charge will appear on your exchange invoice.

New Zealand: Free*

USA/Asia: $19.99*

UK: $19.99*

Europe: $19.99*

Canada: $19.99*

Rest of the World: $39.99*

*Excludes heavy/bulky item exchanges. Shipping charges will be quoted to you before your exchange is processed

Faulty Returns Needing Repair

If you have a faulty item that you would like repaired, please follow the simple steps of a normal return as shown above.

Please make sure you enclose your original invoice, along with a description of the fault. Please contact us atcustomerservice@aqtocycling.com if you need a new copy of the invoice.

Once received, we will inspect and send the goods onto manufacturer. The manufacturer will then issue a refund or repair the goods. We aim to have your refund processed within 24 hours of receiving; however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed.

Please allow approximately two weeks for the processing of your faulty return once received. We will keep you informed and once returned to us by the manufacturer, we will post the item back to you the same day.

If an order is deemed faulty, we will gladly reimburse the return postage up to a total of $10.00. This includes postage only; packaging is at an additional cost to you. For further in depth information on warranties and faulty items, please contact our customer service team.

Return Terms and Conditions

All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). When trying on footwear we advise using a clean surface as shoes with marked or dirty soles may not be accepted for return. Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

a'qto returns department operates Monday-Friday. Once your order is received in our warehouse, we will inspect and process the goods within 24 hours. We will inform you by email when your transaction is being processed. .

Please note that NO Returns or Exchanges can be made in person at the warehouse. Please contact customer service if you have special requirements regarding this.

a'qto cannot accept COD deliveries.

Please note that if you are wanting to exchange or return boxed goods, they must be returned to a'qto in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.

Due to hygiene reasons, a'qto is not able to do an exchange or refund on underwear.

Cycling kit, jerseys and bib shorts can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. Please note that all cycling kit that is sold in a set must be returned in a set. We recommend trying on cycling kit over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.

Gift cards and promo codes cannot be applied to exchanges. If you are wanting to use a gift card or promo code, please place a new order through the website and return your original items for refund (excludes sale items).

Returns address:
GPO Box 2677
Melbourne, VIC, 3001

If you have any further questions, please contact customer service on:

Email: CustomerService@aqtocycling.com

Phone:  +61 410 651 573