Ordering & Payment
Setting up an Account
By setting up an account with A’QTO, you will be able to view, track and manage your orders. You will also be able to store your payment details on our secure server, which will make checking out quicker and simpler. Benefits include:
• faster checkout – super fast and easy checkout process since all of your info is already saved
• address book – save shipping addresses for yourself, your friends and your family in your personal address book so you avoid typing in their information each time you send a gift
• be the first to know – if you choose, we’ll email you when the latest products hit aqtocycling.com.
• see your order history – save a full listing of your previous purchases.
However, you can also checkout as a guest, which means you don’t have to create an account with us.
Secure Online Shopping
A’QTO takes its responsibilities and obligations to protect the personal information of its customers very seriously. Comprehensive security measures have been carefully implemented and subjected to rigorous independent testing in order to provide a safe and secure shopping environment for our customers.
Every time A’QTO collects your personal information (such as your delivery / billing address, contact details and so on), a secure connection via Secure Socket Layer (SSL) technology is established with your web browser to ensure that your details are encrypted and securely communicated to us, safe from prying eyes or malicious threats. We use the Verisign Secure Site SSL Certificate which protects the transfer of sensitive data on websites, intranets, and extranets using a minimum of 40-bit and up to 256-bit encryption. It includes a $10,000 warranty and comprehensive security measures and access controls are in place to protect customer information collected and stored on our servers and systems, and to ensure that these details are only accessible by authorised personnel for authorised reasons.
These security measures are routinely tested and validated by independent security companies in order to provide the highest levels of security to protect customer information.
A’QTO accepts the following payment cards and Paypal.
Secure Credit Card Payment
A’QTO has engaged a globally accredited payment gateway service provider (eWay) to secure all aspects involving customer payment via credit cards.
All customer credit card information is securely submitted and processed entirely on specialised eWay systems; A’QTO staff cannot access, view, process or store sensitive cardholder data (such as credit card numbers, PIN codes or CCV codes). Credit card details are encrypted by the customer’s browser before they are sent to eWay systems, and are never exposed in clear-text.
eWay is globally certified to meet the regulatory security requirements outlined by the Payment Card Industry Data Security Standard (or PCIDSS). PCIDSS certification is required by banks and credit card issuers in order to allow merchants such as a’qto to accept payments from customer credit cards. As part of the certification process, eway is required by a’qto, banks and credit card issuers to implement stringent security controls and undertake regular independent security audits to maintain its certification and security assurance levels.
All products and services offered via the A’QTO website are in Australian dollars and include GST.
Promotional Codes and Gift Certificates
If you are using a promotional code, please enter it in the promotional code box on the Cart page. This discount will then be automatically calculated. Promotional codes are for one time use only and to only be used on the products and services for which they have been provided.
If you have an A’QTO Gift Certificate, please enter the code in the checkout page and it will automatically credit your order for the amount of the Gift Certificate. Once purchased, gift certificates are non-refundable.
Once you have placed your order, you will receive an email to confirm that we have received your order.
Our commitment is to ship your order within 48 hours of you placing your order. Once your order has been despatched, you will receive an email to confirm that your order has been shipped to to you. We use Australia Post for all deliveries. Your Australia Post tracking code will be included in this delivery confirmation email.
If you have a question or concern regarding your order, please contact us anytime at [email protected]