Terms & Conditions
A’QTO TRAVEL TERMS & CONDITIONS
All A’QTO Travel trips are provided by A’QTO Cycling (‘we”, ‘’our’’ or ‘’us’’) and are subject to these terms and conditions. By booking your trip and paying a deposit, you confirm that you are over the age of 18 and have read, understood and accept these terms and conditions in their entirety.
Price and Payment
Prices advertised online include GST and are the agreed price to be paid at the time of booking. For trips to Italy, a deposit is payable to confirm your booking and the balance is due 120-180 days prior to your departure, depending on which trip you book. Please confirm with us at the time of booking. For Australian trips, the full amount is payable when booking.
- Ensure you are of an appropriate level of fitness to participate in your trip;
- Provide a medical certificate to us for all trips to Italy and notify us of any medical ailments from which you suffer that may affect your ability to participate in any Australian trips;
- Follow the instructions of you’re A’QTO professional ride guide at all times;
- Wear a helmet at all times whilst cycling;
- Not cycle when under the influence of alcohol or drugs;
It is a condition of A’QTO that you have adequate travel insurance for our Italy trips. It is your responsibility to ensure that your insurance fully covers all of your personal requirements, including cancellation charges, medical expenses and repatriation in the event of an accident or illness. Your insurance must cover you for cycling activities and the associated risks, as well as your baggage and cycling equipment. If you choose to travel without adequate insurance cover, we will not be liable for any losses arising in respect of which insurance cover would otherwise have been available.
For trips within Australia, it is also a condition that you have adequate insurance to cover you for cycling activities and the associated risks, as well as your baggage and cycling equipment.
Bikes and Bike Maintenance
If you bring and ride your own bike on your trip, you hereby confirm and acknowledge that it shall be suitable for your trip, well maintained and in good condition and you shall be solely responsible for assembling, repairing and maintaining your bike during your trip. If you rent a bike during your trip, you are responsible for checking prior to riding it that it is suitable for your trip, well maintained and in good condition; and you shall be responsible for assembling, repairing and maintaining your rented bike during your trip, returning it in the condition you hired it or as agreed with the third party supplier you hired it from.
If you need to cancel your trip
We understand things happen and you may need to cancel your trip. Should you need to cancel, please give us notice by calling us on 0411 543 433 or emailing [email protected], after which we will confirm your cancellation with an email. The following cancellation charges will apply.
Italian Tours – Cancellation Policy
|Days to Departure||Refund*|
|More than 120 days||$1,995 deposit is non-refundable|
|91-120 days||50% of trip price|
|90 days or less||No refunds|
*If you need to cancel and we are able to fill your place, then your total payment will be refunded less the deposit
In the event that we need to cancel your trip
We reserve the right to cancel or alter your trip at any time prior to your departure date, due to events outside of our control, such as but not limited to: acts of God, flood, drought, earthquake or other natural disaster, epidemic or pandemic, terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations, nuclear, chemical or biological contamination, or collapse of buildings, fire, explosion or accident (together ‘‘Events Outside Of Your Control.” We also reserve the right to cancel or alter your trip at any time prior to your departure date (at our discretion), although we assure you that we will only do this when strictly necessary, and will inform you immediately of any such alterations.
In the event we need to cancel an Italy trip for any reasons outlined above, we will provide you with a $250 credit to use on another A’QTO trip of the same type, departing over the following two years. You will also be entitled to (a) book any other available trip; or (b) receive a full refund of monies paid. We will not be liable for any flight or insurance costs you have incurred (it is for this reason we recommend you arrange travel insurance when you book with us).
In the event we need to cancel an Australian trip, you will be entitled to (a) book any other available trip of the same type; or (b) receive a full refund of monies paid.
Transferring your trip
Should a business or personal emergency cause you to not be able to go on your trip, you may transfer to any other trip of the same type (Australian or Italian trip) if it has space available, and is scheduled to depart within one year of the trip you originally signed up for. In the event you transfer your trip, the following conditions and charges will apply:
Italian Tours – Transfer Policy
|Days to Departure||Transfer*|
|More than 180 days||No transfer fee payable|
|151-180 days||$350 transfer fee|
|91-150 days||$500 transfer fee|
|90 days or less||No transfers – considered a cancellation|
*Original deposit/payment paid is retained and transferred as credit towards future trip deposit
By booking your trip, you: acknowledge that you have received and read all guidance provided by us in relation to your trip; accept that any guidance given by us as regards climate, clothing, special equipment, topography etc is done so in good faith, but accept that we cannot confirm its accuracy or completeness; acknowledge that it is your responsibility to arrange insurance to cover you during your trip; confirm that you are aware of the physically strenuous nature of our trips and accept the risks and hazards of our trips, including the dangers inherent in cycling either on the road or off the road and any risks that result from (amongst other things) adverse weather conditions and the variable condition of roads and/or tracks; accept that: (a) whilst we may refer you to external activity operators during your trip, we have not done any due diligence on these external activity operators and do not provide any guarantee as to the services they provide; and (b) we shall not be liable for the acts or omissions of external activity operators and you participate in all activities organised by any such third parties on their terms and conditions and at your own risk. Confirm that you are sufficiently fit and healthy to complete your trip and are aware of no medical reason or condition which would prohibit you from completing your trip; accept the potential for (amongst other things) delays, alterations, loss of or damage to property, inconvenience and discomfort; and accept that subject to paragraph below, you participate in your trip, and cycle, at your own risk.
Our liability to you
Nothing in these terms & conditions limits or excludes our liability to you for death or personal injury caused by our negligence. To the extent your property is lost or damaged due to our negligent acts or omissions, we shall be liable for the cost of repairing or replacing any such property, up to a maximum of $2,500 and we therefore suggest you bear this in mind when packing for your trip. Without prejudice to the above, our entire financial liability whether in contract, tort (including negligence) or otherwise (including any liability for the acts or omissions of our employees, agents, consultants, and subcontractors) to you in respect of any foreseeable breach of these terms and conditions shall be limited to the amount you paid for your trip. We shall not be liable to you for any: loss of, or damage to, your property caused by your own act or omission; claim for disappointment; or claim for loss of enjoyment; or loss incurred as a result of Events Outside of Our Control; or loss incurred due to the theft of bicycles; or loss incurred due to injury as a result of cycling either on or off road, unless such injury is caused by our negligence; or loss related to any business of yours such as lost data, lost profits, loss of business, loss of contracts, loss of goodwill or other business loss that you may incur as a result of any breach of these terms and conditions; or other special, indirect or consequential losses Nothing in these terms and conditions shall affect your statutory rights.
Comments and complaints: if you have any concerns while on your trip, please communicate those concerns directly with your A’QTO guide and/or business owner and allow us to address them immediately.
We will use the personal information you provide to us to: provide your trip; process your payment for your trip; and inform you about similar products or services that we provide. We will not give your personal data to any other third party.